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Terms of Business Agreement (TOBA) - Personal Cover
CPU Group Limited (CPU) is located at 2 West Street, Henley On Thames, Oxfordshire, RG9 2DU, United Kingdom, Company Registration number 03481787.
CPU is an appointed representative of Advent Solutions Management Limited (ASM) which is authorised and regulated by the Financial Conduct Authority.
CPU is listed on the Financial Register under number 420206 and ASM I listed under number 308751. You can check this on the Financial Services Register
by visiting the FCA’s website https://register.fca.org.uk.
This TOBA comes into force on the day it is received by you and remains so until, termination of this agreement by either party or your insurance expires
and all claims under it are paid. It sets out the terms of our relationship with you, our Private Client, for the provision of non-investment insurance contracts.
You should contact us, immediately on receipt of these terms, if there is anything in them you do not understand or which you disagree with.
We regularly update our TOBAs to comply with legal, regulatory and market practices. For that reason, upon your receipt of this TOBA, it shall replace and
supersede any previous TOBAs issued to you by us.
Our Insurance Services
We Will:
- In respect of sales, provide you with factual information as the protection this insurance and its additional coverage options provides, including its price
- Arrange for the administration of your insurance policy, including the provision of policy documents and invoicing insurance monies
- Carry out any repairs or arrange any replacements in respect of valid claims under your insurance.
We will not give you any advice or personal recommendations as to your insurance’s suitability. You must decide for yourself whether the product meets your needs.
In the sale and administration of the policies under this TOBA, CPU acts as agent of Great American International Insurance (UK) Limited (Insurers) which is authorised
by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority under Financial Register number 202874.
For your protection, CPU holds all monies passing to it in respect of insurances under this TOBA including:
- all premium and insurance premium taxes
- any return premium and insurance premium taxes; and
- claims monies for onward payment to you
as agents of the Insurer (Risk Transfer Money).
Demands and Needs Statement
This insurance product that we distribute meet the demands and needs of a private client who wants to protect their tablet(s) and/ or mobile phone(s).
Your Responsibilities
You must pay all premiums and other charges in the timeframe specified on the debit note or within 30 days, if no timeframe is specified. Failure to pay premium
may lead to the cancellation and/or avoidance of your contract of insurance. We accept payment by cheque, bank transfer or direct debit.
Your policy documentation will be sent to you within 5 days. You must review carefully any documentation supplied by us and contact us immediately on receipt
if any such documentation does not appear to be in accordance with your requirements or you are in doubt of any of your policy’s provisions. If you do not, we shall be
entitled to assume that the documents we provided to you meet your requirements.
Your Duty to Disclose Information
When you enter into a contract as a private client (a consumer) you are under a legal duty to take reasonable care not to make a misrepresentation to the insurer.
You will be deemed to have made a misrepresentation without taking reasonable care if you deliberately, recklessly or carelessly answer insurers’ specific questions
incorrectly. A misrepresentation which is made dishonestly is always to be taken as showing a lack of reasonable care. Depending on the type of misrepresentation made,
this could result in your insurance contract being rendered void (so that claim would not be paid and there would be no cover), the terms of your insurance contract being
amended, or insurers reducing proportionately the amount of your claim they pay to take account of any increased premium that they would have charged.
If you become aware of information that you have supplied prior to the confirmation of your insurance contract (even if this is after insurers have provided you with a quote)
was incorrect or incomplete you should tell us immediately. Your duty of disclosure is re-imposed when there are changes or variations in cover, when the insurance contract is
renewed or extended and when making a claim.
Please contact us immediately if you are in any doubt as to whether information might be disclosable.
Our Remuneration
In consideration for us arranging your insurance policy we will be entitled to a fee and/or brokerage. You will receive a quotation document, which will inform you of our
fee and/or brokerage relating to your particular insurance contract. Subject to any regulatory requirements placed on us, brokerage and fees are earned at the time of the
placement of the relevant insurance contract and we will be entitled to retain all fees and brokerage in respect of the full insurance contract period in relation to insurance
contract placed by us.
Insurance Complaints
We are committed to ensuring that you are treated fairly and to providing you with a high level of customer service at all times. Should you need to complain however, please
contact ASM’s Customer Support Champion at 3 Lombard Street, London EC3V 9AA, ComplianceShared@advent.global, 0207 648 4350.
If they cannot resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service (FOS) which can be contacted on 0800 023 4567 or via this link:
https://www.financial-ombudsman.org.uk/contact-us.
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we, ASM or Insurers cannot meet our obligations. This depends on the type of business and
the circumstances of the claim. Further information about the compensation scheme is available from www.fscs.org.uk.
Data Protection
This section describes how CPU collects and use the personal information of insureds, claimants and other parties (for the purposes of this notice, “You”) under this TOBA in
accordance with the Data Protection Act 2018 and applicable data protection law. If You provide us with information about someone else, we will process their personal information
according to this section. Please ensure you provide them with a copy of this notice.
The personal information provided to CPU and other information obtained from or about You in connection with this policy, will be used by CPU the Insurer, its group companies,
Insurer’s agents and reinsurers for the purposes of insurance operations ,which includes the process of underwriting, administration, claims management, insurance analytics,
complaints and fraud prevention. Such parties may become data controllers in respect of Your personal information. Your Insurer operates as part of a global business and may
transfer your personal information outside the European Economic Area for these purposes.
You have certain rights regarding your personal information including the rights to request access, rectification, erasure, restriction, objection and receipt of Your personal
information in a usable electronic format and to transmit it to a third party (right to portability). If You have questions or concerns regarding the way in which your personal
information has been used, please contact: DataProtection@advent.global.
Our full Privacy notice can be found here: https://www.cpu.co.uk/Download/CPU_Group_Ltd_Privacy_Notice.pdf
Confidentiality
Each party will treat information received from the other relating to this agreement as confidential and will not disclose it to any other person not entitled to receive such
information except as may be necessary to fulfil their respective obligations in the conduct of the insurance business or as may be required by law or a regulatory authority.
Law and Jurisdiction
This TOBA shall be governed by English law and subject to the exclusive jurisdiction of the Courts of England and Wales.
Terms of Business Agreement (TOBA) - School/Commercial Cover
CPU Group Limited (CPU) is located at 2 West Street, Henley On Thames, Oxfordshire, RG9 2DU, United Kingdom, Company Registration number 03481787.
CPU is an appointed representative of Advent Solutions Management Limited (ASM) which is authorised and regulated by the Financial Conduct Authority.
CPU is listed on the Financial Register under number 420206 and ASM I listed under number 308751. You can check this on the Financial Services Register
by visiting the FCA’s website https://register.fca.org.uk.
This TOBA comes into force on the day it is received by you and remains so until, termination of this agreement by either party or your insurance expires
and all claims under it are paid. It sets out the terms of our relationship with you, our Private Client, for the provision of non-investment insurance contracts.
You should contact us, immediately on receipt of these terms, if there is anything in them you do not understand or which you disagree with.
We regularly update our TOBAs to comply with legal, regulatory and market practices. For that reason, upon your receipt of this TOBA, it shall replace and
supersede any previous TOBAs issued to you by us.
Our Insurance Services
We Will:
- In respect of sales, provide you with factual information as the protection this insurance and its additional coverage options provides, including its price
- Arrange for the administration of your insurance policy, including the provision of policy documents and invoicing insurance monies
- Carry out any repairs or arrange any replacements in respect of valid claims under your insurance.
We will not give you any advice or personal recommendations as to your insurance’s suitability. You must decide for yourself whether the product meets your needs.
In the sale and administration of the policies under this TOBA, CPU acts as agent of Great American International Insurance (UK) Limited (Insurers) which is authorised
by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority under Financial Register number 202874.
For your protection, CPU holds all monies passing to it in respect of insurances under this TOBA including:
- all premium and insurance premium taxes
- any return premium and insurance premium taxes; and
- claims monies for onward payment to you
as agents of the Insurer (Risk Transfer Money).
Demands and Needs Statement
The insurance products that we distribute meet the demands and needs of schools and other businesses who wish to protect tablets and mobile phones
that they have provided to staff and students.
Your Responsibilities
You must pay all premiums and other charges in the timeframe specified on the debit note or within 30 days, if no timeframe is specified. Failure to pay premium
may lead to the cancellation and/or avoidance of your contract of insurance. We accept payment by cheque, bank transfer or direct debit.
Your policy documentation will be sent to you within 5 days. You must review carefully any documentation supplied by us and contact us immediately on receipt
if any such documentation does not appear to be in accordance with your requirements or you are in doubt of any of your policy’s provisions. If you do not, we shall be
entitled to assume that the documents we provided to you meet your requirements.
Your duty to Make a Fair Presentation
By statute, you are required to make a fair presentation of the risk that you are seeking to insure. To make a fair presentation of the risk you must
either (1) disclose all Material Information that you know or ought to know or (2) provide insurer with sufficient information to put them on notice
that they need to ask you further questions to reveal all the Material Information.
You will be deemed to know all Material Information that is known to your senior management or those responsible for arranging your insurance, and
which should reasonably have been revealed by a reasonable search.
Failure to disclose all Material Information or misrepresenting circumstances could result in: the terms of your insurance contract being rendered
void (so that claims are not paid and there is no cover); terms being amended or insurers reducing any claim(s) paid in proportion in the increased
premium that would have been charged had the true position being known. Insurers may also have a right to recover all or part of any claim payments made.
“Material Information” means all information that would influence an insurer in determining whether to accept the risk and, if so, the premium, terms and
conditions to be applied. If you are in doubt as to whether information might be relevant to an insurer’s determination, you should disclose it.
Our Remuneration
We are remunerated for sales of the Insurer’s policies bv way of commission, and will provide details to you on request.
Insurance Complaints
We are committed to ensuring that you are treated fairly and to providing you with a high level of customer service at all times. Should you need to complain however, please
contact ASM’s Customer Support Champion at 3 Lombard Street, London EC3V 9AA, ComplianceShared@advent.global, 0207 648 4350.
If they cannot resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service (FOS) which can be contacted on 0800 023 4567 or via this link:
https://www.financial-ombudsman.org.uk/contact-us.
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we, ASM or Insurers cannot meet our obligations. This depends on the type of business and
the circumstances of the claim. Further information about the compensation scheme is available from www.fscs.org.uk.
Data Protection
This section describes how CPU collects and use the personal information of insureds, claimants and other parties (for the purposes of this notice, “You”) under this TOBA in
accordance with the Data Protection Act 2018 and applicable data protection law. If You provide us with information about someone else, we will process their personal information
according to this section. Please ensure you provide them with a copy of this notice.
The personal information provided to CPU and other information obtained from or about You in connection with this policy, will be used by CPU the Insurer, its group companies,
Insurer’s agents and reinsurers for the purposes of insurance operations ,which includes the process of underwriting, administration, claims management, insurance analytics,
complaints and fraud prevention. Such parties may become data controllers in respect of Your personal information. Your Insurer operates as part of a global business and may
transfer your personal information outside the European Economic Area for these purposes.
You have certain rights regarding your personal information including the rights to request access, rectification, erasure, restriction, objection and receipt of Your personal
information in a usable electronic format and to transmit it to a third party (right to portability). If You have questions or concerns regarding the way in which your personal
information has been used, please contact: DataProtection@advent.global.
Our full Privacy notice can be found here: https://www.cpu.co.uk/Download/CPU_Group_Ltd_Privacy_Notice.pdf
Confidentiality
Each party will treat information received from the other relating to this agreement as confidential and will not disclose it to any other person not entitled to receive such
information except as may be necessary to fulfil their respective obligations in the conduct of the insurance business or as may be required by law or a regulatory authority.
Law and Jurisdiction
This TOBA shall be governed by English law and subject to the exclusive jurisdiction of the Courts of England and Wales.
