Supplier Serivces

Your at-a-glance guide to the key services CPU offers, plus guaranteed ways to grow your business while reassuring your customers.

No more maintainer worries!

Most computer suppliers use a third-party maintainer (TPM) and therefore rely on these TPMs to represent them after the sales process is complete. Consumer surveys have pinpointed that customer dissatisfaction with PC companies is largely concerned with delays in the overall repair time of their machines. Surveys also show that a customer's prime motivator when buying a computer is the quality and security of the warranty provided. In recent years, customers have become increasingly aware of the worthlessness of warranties should the manufacturer or reseller cease to trade - and this has created uncertainty among customers when buying. Consequently these same customers are now more demanding of independently insured warranties as offered by CPU.

The way forward

To deal with this demand, CPU has created a quick and easy way for you to compete with the Tier 1 sector and offer your customers complete peace of mind. To set your company apart and significantly increase your turnover, CPU warranties enable you to offer a comparitive range of Tier 1 services and products. In addition to this, they will also allow you to advertise that all your equipment is insured for at least the first year, and optionally for extended years, keeping you ahead of your competitors.

To provide you with a customised solution, please take time to give us a few details concerning you and your business. To do this, we would ask you to fill in our online registration form allowing you to gain access to personalised pricing and information.

Product overview

CPU's range of products are designed to give your customers the quality and security they require. If you would like to review the complete range of features for each product, click on the Details button at the end of each description.

Underwritten manufacturer's first (and optionally second) year warranty

This is the ideal option for offering your customers onsite, nationwide repair coverage in your first warranty year.

Underwritten extended warranties

The option of providing your customers with the ability to extend their warranty cover for a further one or two years.

Theft and accidental damage cover

The best solution for the laptop customer, where traditional contents policies often exclude portable computers, this policy covers the insured on a worldwide basis with no excess to pay in the event of a claim.

Accidental damage

A slimmed-down version of the above, particularly attractive for desktop owners whose current insurers do not cover in the event of an accident.

Boxed Warranties

Complete cover in a box! Simply hang the box on a shelf for your customer to pick, or include with your computer when dispatching. Then leave everything else to CPU!

Corporate Annual Maintenance

For your corporate customers with a number of machines, networking and specialist requirements.

Key benefits to your customers

To illustrate the benefits CPU warranties can bring to your customers, here are some of the main issues which they require:

• Your customers demand short repair times and that they always get their machines repaired (whether by yourself or from a panel of maintainers)

• That all hardware is covered including port replicators and PCMCIA cards

• That premiums are substantially lower than other schemes and cover the cost of collecting and returning the laptop to the customer

• That in the event of a claim, the customer makes a single call to the designated help desk and that their claim be dealt with without delay

If you would like to become one of CPU's approved suppliers, you can arrange everything online from contracts to declarations. To provide you with a customised solution, please take time to give us a few details concerning you and your business. Please call us now.