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Financiers
CPU's warranty services are as valuable to finance providers as they are to customers. Finance providers, especially in the consumer market, are exposed to non payment if a computer manufacturer or retailer goes out of business - and the law is on the consumer's side.
CPU's support has been designed specifically with the finance company in mind. Not only are CPU warranties underwritten at Lloyds of London and other “A” rated insurers, but CPU provide an unrivalled degree of monitoring should a finance company choose to provide finance facilities conditional on their being backed by a CPU warranty.
With CPU warranties:
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Both manufacturers and extended warranties are externally underwritten by category “A” insurers |
| • | Manufacturers guarantee's must be on all machines or, optionally for major clients, only those on finance |
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CPU monitors failure and overall supplier reliability rates which quickly identifies sub standard suppliers |
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CPU has special reporting software that enables the finance provider to verify that its transactions have compliant CPU warranty cover |
Unfortunately, some financiers have found that they have an uninsured computer supplier who has ceased trading, claims are mounting, and the receivers and financiers' task is compounded by a mounting and very visible claims liability and a well informed public. In several cases CPU has been able to provide emergency block cover and customer service facilities that has enabled this thorny issue to be resolved. Of course, this is less cost effective than having cover in place during trading, as in this scenario the finance company or receiver finds himself paying for the warranty.